167 votes
I have had a similar experience, yes that's the procedure. The tire will be sent to MRF'S factor or Lab, from where they will confirm that it's a manufacturing defect not the users problem. They will give you a replacement.
I had got the same issue and yeah normal mrf dealer said the same thing. Best option is go to the mrf warehouse...in my case it was just a 10 minute process. Then the guy did a quick inspection of the wear and tear. Mine was less than 5 mm so I wasn't charged anything and got a replacement tyre instantly.
I also got it when I was on my trip (3k kms on altroz racer r3). I stopped for alignment and found bubble. The tyre shop referred me to MRF district office. MRF office told me to contact car dealer for letter you just mentioned. While i just communicating for letter, told me.. not needed.. he just checked tyre tread depth, gave me a letter which tells tyre shop to install new tyre, got back to tyre shop, got it installed. Continued trip. Total time : 2 hours.
I burst my Elevate tyre due to my mistake (side wall damage), only 3k KMs on the odometer. MRF rejected the claim but Honda provided new tyre for free as a part of goodwill warranty.
Same happened with my mrf ecotred just after 15000 km...got no claim... changed all 4 tyres to bridgestone coz safety is primary
My Amaze 2nd gen had same issue , MRF ZVTV was tyre , go to MRF tyres and they will get it changed under warranty
Same issue with my Skoda Rapid. Got it replaced immediately at Ekkatuthangal MRF on a pro rata basis.
Same issue with my virtus. Got replaced tyre under warranty
Happened to my MRF tyres too! A bubble on the sidewall. Had to get the tyres replaced.
Same issue on my Taigun. Those mrfs are bad. The showroom and mrf said that it was due to impact damage and refused to replace initially.
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