My roads are also NOT well maintained and the Koni shocks/struts are more comfortable than the M-Sport shocks/struts I started with.
Reviews of KONI shock absorbers
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If a 2nd opinion actually confirms that shocks/struts are worn, my approach would be to replace with upgrade - Koni or Bilstein. Not much different than what you're being quoted cost-wise and easily run for 100k mi +. I think my ride/handling improved with Koni Yellow and Eibach springs on my 2019, though it's definitely more GTi/R and less "plush" than stock eGolf.
When I recieved the car, it needed brakes immediately. I then proceeded to go through the whole car. Especially the underside. I removed the entire front and rear suspension along with the rear subframe. Replaced all arms including upgrading to the R129 front lowers which allow clearance for bigger brakes, bushings, ball joints, tie rods, center drag link, engine and trans mounts, C/V axles, flex disc, front and rear brakes and larger rear sway bar with metal links. I lowered the car with H&R non SLS springs and Koni shocks.
I have been running koni yellows with oem springs. Great for daily
I have orange Koni’s with Vogtland springs they didn’t last 25k miles and now my front two fenders almost touch my tires and the rear are almost as close.
I have Koni yellow shocks and eibach lowering springs and it's really worth the money. The rebound on the yellow's is also adjustable so you can make them softer if you'd like.
Had them on for years with swift spec R springs. On 16s with 215/45 tires the ride is about a million times better than stock.
I've been using Koni Orange's for nearly as long as I've had my FiST and I like them, but I don't think they are the best option if you plan to track or autox (Koni Yellows would be a better fit for that). I like them because they are more comfortable with the oem springs than the oem shocks.
I think it really depends what you pair them with though. I did try them with eibach springs but I didn't like them there (I found out later because eibachs are softer springs and seem to pair better with bilsteins B8s) . The oranges are intended for oem springs, however I've heard of others liking them lowered with swift springs (which are stiffer than the eibachs)...but I don't have personal experience with the swifts.
I also felt that swapping to Koni shocks in the rear made the car feel better to drive -- the stock rear shocks didn't have much low speed rebound, so the trunk would feel like it was floating if I went over crests. The Konis fixed that.
They used cheap shit quickstruts. Buy new OEM springs and Koni shocks and it will be back to normal.
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